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Your Agreement With baja99 Starts Here

These terms set out what you agree to when you open an account and use our lobby — including how your bKash, Nagad, and Rocket wallet activity is handled.

Account eligibility rulesbKash, Nagad & Rocket deposit termsWithdrawal conditionsAccount suspension clauseJurisdiction-dependent access
baja99 Your Agreement With baja99 Starts Here
ACCOUNT PROTECTION STANDARDS

How We Handle Your Account Under These Terms

Our terms are not just words on a page — they reflect how we actually operate your account. Every deposit via bKash, Nagad, or Rocket is logged against your account wallet in real time. Withdrawals are matched to the same wallet number used for deposits, and any mismatch triggers a manual review before funds are released. We keep a full record of account activity for the period required under our operational rules.

Wallet Verification

Your bKash, Nagad, or Rocket number is tied to your account identity. Any change to your registered wallet number requires a fresh verification step before transactions resume.

Account Security

We use OTP confirmation at login and for sensitive account changes. If you suspect unauthorised access, contact support immediately and we will freeze the account pending a security review.

Data Retention

Transaction records and account activity logs are retained in line with our operational policy. You can request a summary of your account history through the account dashboard at any time.

Term Change Notification

When these terms are updated, a notice appears on the login screen before you access the lobby. You will not be taken past that notice without an active acknowledgement on your part.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team can walk you through the relevant section. Reach out through the channels below and keep your registered mobile wallet number ready — it speeds up every verification step.

Live Chat Open live chat from the account menu. Available for Bangladesh accounts; response times vary by queue. Have your registered bKash or Nagad number ready before you start.
Email Support Send a detailed query to our support address listed in your account dashboard. Include your account ID and the specific term you are querying for a faster resolution.
In-App Help From the mobile lobby, tap Help in the bottom menu to access the terms section directly. You can flag a specific clause for a support callback if the matter needs account-level review.

Common Questions About baja99 Terms

These questions cover what real account holders ask about the terms — from wallet matching rules to account closure. If your question is not listed here, the live chat team can pull up the relevant clause for you.

No. Your deposit wallet must be registered in your own name and match your baja99 account profile. Third-party wallet deposits are flagged and the account is reviewed before any withdrawal is processed.

A notification appears before your next login. You must acknowledge it to proceed. If you do not agree, you can close the account and withdraw your remaining balance without penalty under these terms.

We may suspend or close an account if there is evidence of a terms breach — such as duplicate accounts or mismatched wallet identity. You will be notified and given a path to appeal through support.

Eligibility depends on your local law and your region within Bangladesh. These terms do not override applicable local regulations. Check whether access is permitted under your local jurisdiction before opening an account.

Log in, go to account settings, and select the transaction history option. For a detailed export or a specific date range, contact support through live chat or email with your account ID ready.

If your account has no login or wallet activity for an extended period, we may flag it as inactive and apply the dormancy clause. Contact support to reactivate it and confirm your registered Rocket or bKash details.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.